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ARTIGIANO WATCHES

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Refund Policy

Returns 
Our policy lasts for a period of 30 days, inclusive of the day the product is purchased. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Additional non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase (We store this on file so you don't panic if you can not find the original). 

Please do not send your purchase back until you have contacted us at sales@artigianowatches.com. 

There are certain situations where only partial refunds are granted (if applicable) 
- Watches with obvious signs of use. 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
- Any item that is returned more than 30 days after purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time frame. Typically this is three (3) business days.   

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit/debt card company, it may take some time before your refund is officially credited back to you. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@artigianowatches.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded except in a warranty or postage damage claim.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email sales@artigianowatches.com and send your item once you have received written approval to: ARTIGIANO WATCHES, 25/84-86 Dearness Street, Garbutt QLD 4814, Australia. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product with insurance to: ARTIGIANO WATCHES, 25/84 Dearness Street, Garbutt QLD 4814, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.